We provide security and unlimited support to protect and improve your website.
They are super responsive, seem to know just about everything there is to know about WordPress, and have tackled issues it would have taken other contractors days to figure out. If your website is a crucial part of your business, I recommend wpOncall.
After our website was built, we needed ongoing support to help with feature updates and questions. wpONcall allows us access to a WordPress expert at a fraction of the cost of hiring an in-house designer/developer. Our wpONcall consultant is responsive, knowledgeable, and always has the answer!
I’m really happy with wpONcall and they have my highest recommendation. The team is friendly, reliable, and provides me with excellent customer service. My site is in great hands and I don’t have to think about it.
wpONcall has been our go-to partner when we need help with our website. Whether it is adding a new page to our site, adding performance optimizations, or just getting additional training with WordPress, wpONcall is always there to help. We know our site is safe, secure and running smoothly.
We contracted with Kevin to give us support for two mission-critical web sites for our business. Kevin was responsive, respectful, and got work done very quickly. He explained things well when we had questions. He kept our sites free of malware, and the modest cost of the service was totally worth the knowledge that we had the support we needed when we needed it, and we didn’t have to worry about the site at all – we could just focus on our business.
Every package comes with website security protection, backups and software updates. Our Premier and Ultimate packages come with unlimited support. View package details here.
What does unlimited support mean?
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How do I make a request for work?
Simply email and we will respond quickly to your request.
What can I use my support for?
It’s up to you! Use your time for content updates, structural changes to your site, design updates, troubleshooting and more. The only thing not included is doing full site redesigns.
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Yes, we exclusively work on WordPress sites. We are experts in troubleshooting and working on WordPress based websites.
Do you provide hosting?
No, we work with your current hosting provider so there is no need to switch. We can however, help you switch hosting providers.
What is the turnaround time on a maintenance request?
We shoot for a 12 hour turnaround time, but we usually get back to you within one hour. If we don’t finish your request within 48 hours, we will credit your account with one month of free service.
Do I need to use a credit card to signup for the service?
Yes, we require a credit card to automate billing and collections to more efficiently run our business. We then pass that savings on to you!
Is there a long term contract to sign?
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How do I know I can trust you with my site?
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Monday through Friday, 9am – 5pm PST.